Shipping policy

ORDER PROCESSING

Please allow 2-5 business days for processing. Our business hours are Monday through Friday from 9:00 am to 5:00 pm EST. Orders placed over the weekend will begin processing on the next business day, excluding holidays. Once shipped, orders arrive within the time frame selected at checkout.

Please allow 7-10 days for the shipping of your vendor unit. Before or on the 10th day you will receive notification of shipment or availability for pick up. If you have ordered a customized vendor unit, please allow 10-14 business before shipment or pick up. 

Please allow 2 weeks for completion of your custom/ made to order unit. All custom units are hand-constructed and completely customized. The knots are bleached and plucked for a natural look. For a tailored fit, please provide your correct measurements. They all come with an adjustable band with hooks in the back and frontal units have a glueless band attached as well.